Do you ship internationally?
URBNSURF Lagoon Supply Co. does not currently offer International shipping.

Do you have click and collect?
Click and Collect is not available at this time. However you can visit us at URBNSURF Melbourne where you can shop all our URBNSURF merchandise 7 days a week.

What is your returns policy?
If you purchased merchandise from Lagoon Supply Co. that you are unhappy with for any reason, simply return it to us within 14 days and we will happily refund you the cost of the product(s). Refunds and returns for change of mind are not available on free promotional items or sale items.

We’re currently unable to process exchanges through our online store.
To avoid disappointment, we recommend placing a new order for the item you would like to purchase and return your existing merchandise for a full refund to URBNSURF Melbourne.

Our return and refund policy does not exclude or replace your rights under Consumer Guarantees of the Australian Consumer Law, regulations or otherwise as required by law.

Can I use URBNSURF gift cards online?
Unfortunately, URBNSURF gift cards can not be redeemed for our Lagoon Supply Co. online merchandise store at this time. You can still however use URBNSURF gift cards online at urbnsurf.com/melbourne or on site at URBNSURF Melbourne for sessions, lessons, hire equipment and merchandise.

Can I purchase eGift card/vouchers from the online store?
eGift cards and vouchers cannot be purchased from the Lagoon Supply Co. online or redeemed however they can be purchased from urbnsurf.com/melbourne or on site at URBNSURF Melbourne.

What payment types do you accept?
We accept Visa, Master Card and American Express (surcharges apply).

What do I do if my order is missing an item?
If your order is missing an item please contact us at [email protected]/melbourne with your
order number and the item(s) missing.

Can I edit my order?
Orders cannot be edited, purchases are final. Please see our returns policy for all
exchanges and refunds.

What do I do if I ordered the wrong size?
If you change your mind about a size you have ordered you will need to return your
item for a full refund and repurchase the size you are after. Please see our returns
policy for all exchanges and refunds.

I’m having trouble using a promo code on the site. Can you help?
URBNSURF issued promo codes are unable to be redeemed to purchase merchandise
through Lagoon Supply Co. Promo codes can only be redeemed for surf sessions and
lessons on urbnsurf.com/melbourne.

If you haven’t found your answer in the frequently asked questions please email us at
[email protected]/melbourne and one of our Customer Experience Crew members will get
back to you soon.

Please be aware we do not have a contact phone number at this time.